Shipping and Returns
Shipping & Returns Information
At Rose Line Pottery, we are committed to delivering your order safely and sustainably. Below, you'll find the details of our shipping process and return policy.
Shipping
We currently offer shipping within the USA, and we're working hard to expand our shipping options to include international destinations soon.
To minimize our environmental impact, we use eco-friendly, paper-based packaging materials for all shipments. The only plastic in our packaging is the tape, but we're actively working on transitioning to paper tape as soon as we can acquire the necessary equipment.
Your items will be carefully packed to ensure they arrive safely, and we do everything we can to ensure a sustainable and responsible shipping process.
Returns
We want you to love your purchase! If for any reason you’re not completely satisfied, we offer returns under the following conditions:
- The item must be undamaged and unused.
- The return request must be made within 30 days of receiving your order.
- To initiate a return, please package your item securely with extra care, ensuring that the pieces do not touch the sides of the box.
Once we receive your returned item and verify it’s intact, we will issue a full refund—no restocking fees!
Return Address
If you would like to return an item, please send it to the following address:
Rose Line Pottery
79 Pleasant Street
Dover Foxcroft, ME 04426
We aim to make the return process as smooth and hassle-free as possible. If you have any questions or need assistance, don’t hesitate to contact us!
Thank you for supporting our small business and helping us create a more sustainable future.